Problem
The scores visible on the bulk matching screen or on member profile pages are showing as either 0% or 100% when they should be showing different percentages for each potential match.
Information
Generally, this is a problem which has two sources: scheme configuration and member preference selection.
Scheme configuration
Ensure that your scheme is correctly configured.
A scheme needs more than one preference field enabled, and different weights associated with each matching field.
Member preference selection
Member preferences are an essential component for SUMAC® to provide useful matching scores.
Without preferences, SUMAC® cannot match with any degree of accuracy.
If no preferences are set, SUMAC® assumes the user is OK with any selection. This will result in scores being skewed.
Potential solutions
👍 Ensure the scheme has fields marked as matching fields, with appropriate weighting.
👍 Ensure that members have selected preferences for these fields.
👍 To ensure that the members have a good range of preferences selected, make these fields required.